IMPORTANT INFORMATION
Verify Your Coverage
It is the patient's responsibility to verify if we participate with your specific insurance carrier and plan. Please call the number on the BACK OF YOUR INSURANCE CARD prior to calling for an appointment.
Referral Requirements
If your insurance plan requires a Physical Therapy referral, it must be in place prior to your appointment. Please confirm this with your primary care physician before scheduling.
Co-Pays at Time of Service
Co-pays are required at the time of service. Please present your insurance card at every visit to ensure your claim is processed correctly.
Workers' Compensation
We participate in most Connecticut workers' compensation plans. When calling to schedule, please advise our office that this is a work-related injury. We will need a contact person at your place of employment.
ATTORNEY REFERRALS AND LETTERS OF PROTECTION (LOP)
Hat City Physical Therapy works with attorneys and accepts Letters of Protection (LOP) for patients who have been injured and are pursuing a legal claim. An LOP is a written agreement between your attorney and our office that guarantees payment for your treatment from the proceeds of your settlement or judgment.
This allows injured patients to receive the care they need right away, without waiting for insurance approval or paying out of pocket while their case is pending.
MOTOR VEHICLE ACCIDENTS (MVA)
Injured in a car accident? We treat whiplash, neck and back injuries, soft tissue damage, and other MVA-related conditions. We work directly with your attorney and accept LOP arrangements so you can begin treatment immediately.
WORKERS COMPENSATION INJURIES
Hurt on the job? We participate in most Connecticut workers compensation plans and coordinate directly with your employer and insurer. When scheduling, please let us know your injury is work-related so we can have the right information ready.
HAVE AN ATTORNEY OR LOP CASE?
Call us at (203) 748-4278 and let our team know you are working with an attorney. We will walk you through the process and get you scheduled as quickly as possible.
PARTICIPATING MEDICAL HEALTH INSURANCE PLANS
- Aetna
- Anthem Blue Cross / Blue Shield
- Cigna
- Connecticare
- Harvard Pilgrim Healthcare
- Medicare
- Multiplan / HMC, PHCS
- Oxford
- United Healthcare
- UMR
- MVP
- Med Pay
- Workers' Compensation
HEALTH CARE EXCHANGE PLANS
If you are enrolled in a state health care exchange program, please advise our office when scheduling your appointment.
- Connecticare Exchange Network
- Healthy CT Exchange Network
- United Healthcare Exchange Network
- CT Medicaid (21 Years & Under Only)
MANAGED MEDICARE PLANS
Many Managed Medicare Plans require a Physical Therapy referral. If required, it must be in place prior to your appointment.
- Aetna Managed Medicare
- Connecticare Exchange Network
- United Healthcare Medicare
BILLING INFORMATION
We are happy to answer any questions you may have about your bill or about processing your claim with your insurance company. It is the patient's responsibility to verify if we participate with your specific insurance carrier and plan.
If you have questions about benefits or eligibility, please call the member services number listed on your insurance card.
ACCEPTED PAYMENT METHODS
HAVE INSURANCE QUESTIONS?
Our team is happy to help you understand your coverage and benefits before your first visit. Give us a call or send us a message.